JOB TITLE: Case Manager – MHSS




This position works directly with program participants in a structured environment or community setting to develop social and psychological treatment plans aimed at cultivating new interests, self-confidence and interpersonal relationship skills. This position is expected to perform a number of tasks including assessing client needs and providing access to the appropriate services including treatment, rehabilitation and other related service linkages; monitors cases for progress and acts as an advocate for the client.

Essential Duties & Responsibilities:

  • Reviews referrals to determine appropriate course of action
  • Develops & implements individualized treatment plans with measurable goals and objectives;
  • Develops & implements comprehensive discharge plans
  • Prepares client progress reports as required by DMAS and licensing guidelines
  • Provides individual and group psycho-educational support for clients;
  • Coordinates, prepares and maintains all required documentation in a timely and accurate manner;
  • Participates in case conferences and treatment team reviews of client progress
  • Develops community resources to support individuals in attaining services such as housing, additional mental health care, psychiatric medication, medical resources, financial assistance, legal advocacy, etc.; empowers clients by educating them on how to seek and utilize these services
  • Participates in debrief sessions, weekly supervision, agency wide and other meetings, training and development opportunities as determined appropriate by supervisor;
  • Transportation of clients if necessary
  • Adheres to all client confidentiality requirements and standards
  • Other duties as assigned

Minumum Requirements:

Meets the qualifications of a Qualified Mental Health Professional Adult (QMHP-A), Qualified Mental Health Professional-E (QMHP-E),  or meets the qualifications of a Qualified Paraprofessional in Mental Health (QPPMH).

Knowledge, Skills & Abilities:

  • Demonstrated ability to develop, monitor, and evaluate treatment plans
  • Ability to assist clients using therapeutic interventions to assist in the development of mental, emotional, life and social skills
  • Knowledge of DBHDS, Medicaid and AYFS client treatment standards
  • Knowledge of area serviced and community
  • Demonstrated cultural sensitivity pertinent to the clients and the communities served
  • Ability to travel throughout the community to make home visits if necessary, attend meetings and participate with community educational programs and services
  • Ability to communicate effectively both verbally and in writing; completes documentation according to DBHDS, Medicaid, and AYFS guidelines
  • Strong team/consensus building skills
  • Ability to effectively resolve conflict and cope with crisis situations
  • Strong and timely documentation and assessment skills

Conditions of Employment:

  • This is a part-time with the possibility of full-time non-exempt position
  • Satisfactory completion of Background Investigation and Child Protective Services check
  • Valid driver’s license and proof of vehicle insurance coverage if transporting clients
  • This position requires on-going AYFS Supervision
  • CPR/First Aid Certification/Behavior Management Technique training
  • Accessible by phone 24 hours a day/7 days a week/365 days per year
  • Negative TB Screening

Physical Demands:

While performing the duties of this job, the employee is regularly required to drive, sit, talk, hear, stand and walk.  In addition, the employee may be required to restrain a client. The physical demands described must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Case Manager – MHSS Job Description